Conflict Management
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Conflicts with customers, suppliers, employees or managers often effect everyday work and can quickly lead to dissatisfaction and even feelings of powerlessness.
Dealing with conflicts constructively is one of the most important social skills for successful business people.
Objectives
Participants learn how to cope with behavioral patterns.
Learn to perceive conflict situations at an early stage in order to respond in an appropriate manner.
Learn the duality of conflicts: Firstly, conflicts can be seen in positive terms with regards to long-term human development. Secondly, as a dangerous and destructive mechanism.
Target Audience
The seminar will be aimed at professionals, who want to constructively resolve conflicts in their daily working lives.
Methods
Brief lectures, interactive dialogues, teamwork, case studies, skills training, role playing, video analysis and feedback.
Content
- Diagnosing the source of conflict
- Distinguishing styles of conflicts
- Clarifying and resolving conflicts
- An outline of methodological steps for dealing with conflict
- Conflict escalation
- Constructive strategies for conflict resolution - “Win-Win strategies”
Duration
2 days, 09.00 to 17.00
Durchführungsort
Seminarhotels in Zürich und Luzern, Schweiz